Tqm Syllabus Free Essays

Branch OF BUSINESS MANAGEMENT ST JOSEPH’S PG COLLEGE UNIT PLANNER NAME OF THE LECTURER: K. Srivani CLASS: MBA II YEAR I SEMESTER SUBJECT: TOTAL QUALITY MANAGEMENT UNIT I:TQM HISTORY EVOLUTION TOPIC |CONTENT |BOOK CHAPTER PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield â€Pages |2 |Lecture Method; Brainstorming/Quiz | |Awareness |13-20 | |Teaching Aid â€PPT-Intro | |Quality Framework | |Quality Equation Q=P/E | |Dimensions of Quality |Product-Garvin’s Nine Dimensions Features; Conformance |Total Quality Management: Dale Besterfield â€Pages |1 |Lecture/Discussion â€PPt | |etc. |21-27 | |Services: The P-C-P Model | |Peripheral-Core-Pivotal Characteristics Model. We will compose a custom exposition test on Tqm Syllabus or then again any comparable theme just for you Request Now |TQM in the Service Sector: R P Mohanty Pages 59-60 | |and 82-84 | |The Concept of TQM and |Brief History |Total Quality Management: Dale Besterfield â€Pages |1 |Lecture/Discussion â€PPt | |Evolution of TQM |Old and New Cultures |15-17 and 21-22 | |The Story of Gurus from Shehwart,- Deming to Ishikawa | |Modern Systems/Six sigma | |TQM Fundamentals | |Inspection, SQC, QA |The examination Era |Total Quality Management: Dale Besterfield â€Pages 21|2 |Lecture/Discussion â€PPt | |TQM Conventional QM |The Statistical QC â€Techniques |expanded to second and third sections â€summary; | |Cases and Examples with references of TQM |/TQM |Reactive Approach |General Quality references, Industry Practices | |exemplary Organizations | |Prevention of Defects | |Proactive Approach | |Quality Assurance TQM | |QM and TQM | |Customer Supplier focus|Customer Definition |Total Quality Management: Dale Besterfield â€expanded|2 |Lecture/Discussion â€PPt | |in QM Internal outer Custo mer |to second , third fourth parts â€summary; | |Cases and Examples with references of TQM | |Benefits and Costs â€TQM|Supplier association |General Quality references, Industry Practices | |exemplary Organizations | |Historical Perspectives|Vendor Management |Ch 7 for Costs Chapter 1 for Benefits and Obstacles | |Benefits | |Costs | |Inspection Era | |QC Era to Q An Era | |Modern Dimensions | |Quality System Awards |System Concepts |Total Quality Management: Dale Besterfield â€expanded|3 |Lecture/Discussion â€PPt | |Guidelines |Quality frameworks |to seventh part Pages 203-218; | |Cases and Examples with references of TQM | |MBNQA-ISO †EFQM |QMSISO 9000-14000-EMS |10th Chapter Summary | |exemplary Organizations | |Malcolm Balridge-Criteria |EFQM-Downloads | |EFQM Model |General Quality references, Industry Practices | |ISO Audit | UNIT II: TOOLS OF TQM TOPIC |CONTENT |BOOK CHAPTER PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Measurement Tools |Check S heets |Implementing Quality: Ron Basu Chapter 5 pages-64-73 |2 |Lecture/Discussion â€PPt | |Histograms |All are secured against Purpose, When to Use, How to | |Cases and Examples | |Run Charts |Use, Basic Steps-Final musings Pitfalls if any | |PracticalIndustry models are additionally taken for| | |Scatter Diagrams | |class room demo/show | |Cause Effect Diagram | |Measurement Tools |Pareto Analysis |Implementing Quality: Ron Basu Chapter 5 pages-76-84 |1 |Lecture/Discussion â€PPt | |continued |Process Capability Measurement. | |Cases and Examples | |Analytical Tools |Process Mapping |Implementing Quality: Ron Basu Chapter 6-pages-88-103|2 |Lecture/Discussion â€PPt | |Regression Analysis | |Cases and Examples | |RU/CS Analysis Five Whys | |OEE | |Improvement Tools |Kaizen |100 Methods for TQM :Gopal Kanji and Asher |2 |Lecture/Discussion â€PPt | |JIT-Quality Circles |various-particular pages for the recorded strategy | |Cases and Examples | |Force Field Analysis | |Stude nt introduction | |Five ‘y†s | |Control Tools |Gantt Chart |Implementing Quality: Ron Basu Chapter 8-|2 |Lecture/Discussion â€PPt | |Network Diagram |pages-136-141 | |Cases and Examples | |Radar Chart; PDCA | |Milestone Tracker | |Earned esteem the executives | UNIT III: TECHNIQUES OF TQM |TOPIC |CONTENT |BOOK CHAPTER PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Quantitative Techniques|Failure Mode Effect Analysis |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |Definition; likelihood of disappointment estimation; |pages-148-151 | |Cases and Examples | |Reliability Index; |TQM Besterfield Ch 14 outline | |All are secured against Purpose, When to Use,| | |Formula â€example | |How to Use, Basic Steps-Final contemplations | |Pitfalls if any | |Quantitative Techniques|Statistical Process Control |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |SPC Category, Mean, Standard Deviation, |pages-152-156 | |Cases and Examples | |USL;LSL-Controls | |Quantitative Techniques|Quality Function Deployment - QFD |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |Capturing Customer Expectations; House of Quality |pages-157-162 | |Cases and Examples | |Matrix |TQM Besterfield-Ch 12 †synopsis | |Quantitative Techniques|Design of Experiments |Implementing Quality: Ron Basu Chapter 9-|1 | Lecture/Discussion â€PPt | |DOE †Interrogating the Process, Fisher and Taguchi |pages-162-168 | |Cases and Examples | approach |TQM Besterfield â€Ch 19 | |Quantitative Techniques|Monte Carlo Technique |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |MCT †Random Walk |pages-179-185 | |Cases and Examples | |Random Number Generation | |Qualitative Techniques |Benchmarking |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | |Internal, serious, Functional, setting gauges |pages-179-185 | |Cases and Examples | |world class |TQM-Besterfield-Ch 8 | |Qualitative Techniques |Balanced Score Card |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | |Kaplan Norton model |pages-190-196 | |Cases and Examples | |Framework-key Objectives to KPI | |Qualitative Techniques |Sales Operations Planning |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | |MRP II ideas Master Prod plan |page s-203-207 | |Cases and Examples | |Qualitative Techniques |Kanban and Activity Based Costing |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | pages-203-207 | |Cases and Examples | |Taguchi’s Methods |Quality Loss Function |Total Quality Management: Dale Besterfield †Chapter|2 |Lecture/Discussion â€PPt | |Orthogonal Arrays |20 page 573-629 | |Cases and Examples | |Signal to Noise Ratio | |Nominal, Target, littler Larger the Best, | |Parameter Design, Tolerance Design | UNIT IV: SIX SIGMA TOPIC |CONTENT |BOOK CHAPTER PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |The Concept of Six Sigma |Six Sigma factual Significance |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | |Focussed procedure | |Cases and Examples | |Objectives of Six Sigma; |Defect Free; Lean SS |Greg Brue: Six Sigma for Managers |2 |Lecture/Discussion â€PPt | |framework of Six Sigma |Across all Functions | |Cases and Examples | |Performance Based | |Six Sigma Organization |Model of Organization |Greg Brue: Six Sigma for Managers |2 |Lecture/Discussion â€PPt | |Roles Responsibilities |Role Clarity-types | |Cases and Examples | |Cost/Benefits |Cost, Benefits Optimization | |Effective Methodology | |Six Sigma Problem Solving |Methodology |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | |Approach |Example Problems | |Cases and Examples | |Cases | |DMAIC Model |Define |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |Six Sigma Metrics |Measure; investigate |pages-168-173 | |Cases and Examples | |Improve, Control | |Cost of Poor Quality(COPC)|Costs |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | |Preventive | |Cases and Examples | |Maintenance | |DPMO-first pass yield |3. 4 DPMO |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | |Interpretations | |Cases and Examples | UNIT V: TQM IN SERVICE SECTORS TOPIC |CONTENT |BOOK CHAPTER PAGE NUMBERS | NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Implementation of TQM in |Service Quality measure |TQM in the Service Sector |2 |Lecture/Discussion â€PPt | |service Organizations |Proposal |R P Mohanty †Chapter VII Pages-246-268 | |Cases and Examples | |Proposed System | |Checklist | |Framework for improving |Gronross; servQual model, Moores model, Service |TQM in the Service Sector |1 |Lecture/Discussion â€PPt | |Service Quality |Journey model, PCP quality Model and so on |R P Mohanty †Chapter III Pages-63-84-Summary | |Cases and Examples | |Model to Measure Service |Parameters |TQM in the Service Sector |2 |Lecture/Discussion â€PPt | |Quality |Analogy |R P Mohanty †Chapter VI Pages-205-214-Summary | |Cases and Examples | estimation | |TQM in Health Care Services|Case Study |TQM in the Service Sector |1 |Lecture/Discussion â€PPt | |Model development |R P Mohanty †Chapter IX Pages-340-369-Summary | |Cases and Examples | |TQM in Hotels |Case study |TQM in the Service Sector |1 |Lecture/Discussion �

Acts of Terrorism free essay sample

An examination concerning the reasons that demonstrations of dread are submitted. This paper investigates the inspirations driving demonstrations of dread. It is written in the light of the September eleventh assault on the USA in 2001 and it considers ongoing demonstrations of fear mongers both in the United States and somewhere else on the planet. It centers around the character of Osama Bin Laden and what he represents for the American individuals. An extraordinary arrangement has been expounded on psychological oppression since 11 September 2001, yet this ought not visually impaired us to the way that fear mongering is not really another wonder. Despite the fact that it is difficult to accept that there is anybody on the planet who isn't currently progressively mindful of the conceivable reach and impacts of fear mongering than they were a half year prior, in the event that we are to gone to a superior comprehension of the manners by which psychological oppressors work and the fundamental human brain research of psychological oppression than we should take a more extended perspective on the marvel (McDermott 2002). We will compose a custom article test on Demonstrations of Terrorism or on the other hand any comparative theme explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page Just in the event that we do as such on the off chance that we take a gander at fear based oppression over a time of hundreds of years and incorporate an examination of both strictly spurred and different types of psychological oppression would we be able to go to any free understanding from what occurred in the United States in September just as what has occurred from that point forward (Miller 2002).